Overview
Josiane Feigon, author and pioneer of the inside sales community, recognizes that the pressure to produce can be crushing, but the guidance provided thus far has been minimal. With the explosion of social media, as well as the increasing dependence on digital communications, the need for businesses to shift their focus from field sales to inside sales is growing exponentially today. Businesses now rely on inside sales to generate up to 50 percent of their revenue! The burgeoning demand for inside sales leaders means that the industry’s top reps are being promoted and transitioned even if they are unprepared for management in the Sales 2.0 that is taking over the field. In Smart Sales Manager, she shows you how they can lead their inside sales squads to success--from hiring and motivating to training, coaching, and more, including: Customer 2.0: Selling to the new elusive buyer Tools 2.0: Choosing the best sales productivity and intelligence tools for their team Talent 2.0: Hiring, training, and retaining inside sales superheroes Manager’s cheat sheets: Motivational strategies to salvage deals, engage employees, and boost managerial clout The ability to successfully train your sales teams in social selling, digital communications, and disruptive content creation is vital in today’s sales environment. Complete with real-life examples and smart sales strategies, Smart Sales Manager will bring managers up to speed fast.
Full Product Details
Author: Josiane Feigon
Publisher: HarperCollins Focus
Imprint: Amacom
Edition: Special ed.
Dimensions:
Width: 15.20cm
, Height: 1.60cm
, Length: 22.90cm
Weight: 0.398kg
ISBN: 9780814437384
ISBN 10: 0814437389
Pages: 272
Publication Date: 22 May 2018
Recommended Age: 18 years
Audience:
General/trade
,
General
Format: Paperback
Publisher's Status: Active
Availability: In Print
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Reviews
The American Association of Inside Sales Professionals Book of the Year Award 2014
You really need to check out this new book by Josiane Chriqui Feigon if you want to manage a sales team in the twenty-first century. --PCB007.com It's the ultimate playbook for recruiting, training, and managing inside sales teams in today's Sales 2.0 world. --Art Sobczak's Smart Calling .. .whether you are managing one person, yourself, or many, this is a book...that will help you be more in touch with your inner sales person. --Life Insurance Selling .. . Smart Sales Manager is like having your own personal coach.... very informative book focused on managing an inside sales team. --Portland Book Review The American Association of Inside Sales Professionals Book of the Year Award 2014
Author Information
JOSIANE CHRIQUI FEIGON (San Francisco, CA) is President and Founder of TeleSmart Communications, a global training and consulting company specializing in inside sales. She is the author of the blog TeleSmart, and her articles have appeared in Selling Power, Call Center Magazine, and other industry publications.
