Overview

With packed curricula in most health care training institutions and hectic schedules in practices and administrative offices time for teaching vital communication and interpersonal skills is often at a premium. This book is designed to equip trainees with the skills needed to deal effectively with conflict difficult behaviours and other complex situations employing a 'learning by doing' approach for effective and engaging learning. It has been designed for practice leaders hospital leaders and public health professionals helping health care professionals upgrade their skills and especially for faculty members who teach students and residents. It contains over 100 exercises designed for use in a variety of training situations and which take into consideration the often limited training time available for non-clinical topics. Exercises range in length from minutes to over an hour whilst a selection grid allows trainers and educators to select the right exercises to cover topics in the available time.

Full Product Details

9781846192777

Table of Contents

Reviews

'Ellen Belzer has developed this fun, interactive, introspective teaching method to address the ACGME interpersonal communication and professionalism competencies with situations so realistic we felt we could insert our own names. Everyone who participates will learn from this experience. We recommend this resource to all family medicine residencies.' KAREN MITCHELL, THE FAMILY MEDICINE RESIDENCY FACULTY 'An excellent resource and provides a great deal of guidance for each training module...This book is an excellent source of information on topics related to communication and conflict. It provides everything a trainer or educator needs to conduct any type of session on these challenging human issues. Few books in the training arena are focused solely on professionals in healthcare, so this one should be a welcome addition to the library in any healthcare department or organization...4 Stars' DOODY'S REVIEW SERVICE Tutors will find this book very useful, particularly it they are bored by their own PowerPoint or acetate lectures and are looking for a way to bring the topics alive - without being too gimmicky. JOURNAL OF PERIOPERATIVE PRACTICE Imagine a box filled with the most interesting and exquisite jewellery - one piece more beautiful than the next. If you are responsible for leading colleagues or if you do any type of organizational development, Ellen Belzer's book is a collection of treasures you will turn to again and again. There are 100 in-depth training activities including case studies, self-assessments, role plays and more. Do you need to address an issue of colleagues who aren't getting along? It's in there. Effective communication in crisi situations? It's in there. Turf wars? It's in there. Ellen Belzer has done the work for you - instructions for the facilitator and participants are specific to healthcare and copy-ready. EXCEPTIONAL PATIENT CARE

'Ellen Belzer has developed this fun, interactive, introspective teaching method to address the ACGME interpersonal communication and professionalism competencies with situations so realistic we felt we could insert our own names. Everyone who participates will learn from this experience. We recommend this resource to all family medicine residencies.' KAREN MITCHELL, THE FAMILY MEDICINE RESIDENCY FACULTY 'An excellent resource and provides a great deal of guidance for each training module...This book is an excellent source of information on topics related to communication and conflict. It provides everything a trainer or educator needs to conduct any type of session on these challenging human issues. Few books in the training arena are focused solely on professionals in healthcare, so this one should be a welcome addition to the library in any healthcare department or organization...4 Stars' DOODY'S REVIEW SERVICE ""Tutors will find this book very useful, particularly it they are bored by their own PowerPoint or acetate lectures and are looking for a way to bring the topics alive - without being too gimmicky."" JOURNAL OF PERIOPERATIVE PRACTICE ""Imagine a box filled with the most interesting and exquisite jewellery - one piece more beautiful than the next. If you are responsible for leading colleagues or if you do any type of organizational development, Ellen Belzer's book is a collection of treasures you will turn to again and again. There are 100 in-depth training activities including case studies, self-assessments, role plays and more. Do you need to address an issue of colleagues who aren't getting along? It's in there. Effective communication in crisi situations? It's in there. Turf wars? It's in there. Ellen Belzer has done the work for you - instructions for the facilitator and participants are specific to healthcare and copy-ready."" EXCEPTIONAL PATIENT CARE ""A clear and easy read - written in concise, plain English with an absence of ""psychobabble"" and buzz words - as a general guide for health professionals in communicating with people in some very difficult or delicate situations - not uncommon for our field - it is thought-provoking and informative."" ADDICTION TODAY ""This is a praiseworthy volume and is worth the purchase in order to browse through and find the relevant communication topic area. Healthcare training professionals as well as other professional trainers would benefit greatly in purchasing this text especially if they are looking to brighten up their teaching methods in a subject area which is often squeezed by time constraints in an otherwise packed curriculum."" INTERNATIONAL JOURNAL OF HEALTH PLANNING AND MANAGEMENT

Author Information

President, Belzer Seminars and Consulting, Kansas, USA

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