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9780132797252

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Dr. Stephen A. Zinkgraf is CEO of Sigma Breakthrough Technologies, Inc. (SBTI), a firm he founded in 1997 to drive business process excellence around the world. Dr. Zinkgraf spent three years at AlliedSignal as director of operational excellence and leading the deployment of Operational Excellence (Six Sigma) in the firm's $4B Engineered Materials Sector, driving over $350M in improvements. Steve held multiple roles at Motorola, including engineering group leader, production manager and plant quality manager, and statistical quality engineering group leader. At Asea, Brown, Bovari Ltd. (ABB), he led an internal consulting group focused on implementing Six Sigma in combination with Lean Manufacturing Systems. He also served as staff statistician for Compaq Computer Company. He holds a Ph.D. in educational psychology from Texas A&M University.

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