Overview

While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company's understanding of key items such as leadership, continuous improvement, and customer satisfaction that is needed to survive and excel in today's market. Shifting Gears brings a unique approach to quality in the trucking industry, clearly defining the issues that challenge a carrier's very survival of business and, through the principles embodied in ISO 9000, discusses practical measures for addressing these challenges. It identifies ISO 9000 as an effective management tool, offering information on how business leaders can reduce their costs, improve their overall business efficiency, and improve their competitive advantage in the marketplace. This quality management principles book moves beyond quality management principles to include methods for use in day-to-day operations, helping carriers easily shift gears to make these tools a part of the company culture.

Full Product Details

9781401850074

Table of Contents

Reviews

aIad go so far as to call aShifting Gearsa required reading for anyone involved in managing a trucking company, large or small, whether or not the reader has any intention of walking the ISO path formally. The principles of successful management are clearly laid out, in accessible language, by authors who truly understand the unique challenges that trucking presentsa -- Rolf Lockwood, Editorial Director, Todayas Trucking Magazine

Author Information

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available