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Author:   Katrina Pugh
Publisher:   John Wiley & Sons Inc
Imprint:   Jossey-Bass Inc.,U.S.
Dimensions:   Width: 16.10cm , Height: 2.50cm , Length: 23.80cm
Weight:   0.467kg
ISBN:  

9780470876817

ISBN 10:   0470876816
Pages:   272
Publication Date:   27 April 2011
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock  
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Foreword by Nancy M. Dixon ix Introduction xiii Chapter One: Knowledge Jam Rationale: Solving Thorny Problems 1 What’s Not Working? 3 Blind Spots 6 Mismatches 9 Knowledge Jails 11 Sidebar: Contrasting the Effects of Non-Participative Versus Collective Capture 14 Chapter Two: Knowledge Jam Basics 19 Step 1: Select 22 Step 2: Plan 24 Step 3: Discover/Capture 25 Step 4: Broker 27 Step 5: Reuse 29 Chapter Three: Discipline 1: Facilitation 31 The Facilitator’s Mandate 33 1. Facilitating the Select Step 34 2. Facilitating the Plan Step 38 3. Facilitating the Discover/Capture Step 49 4. Facilitating the Broker Step 64 5. Facilitating the Reuse Step 65 Chapter Four: Discipline 2: Conversation 67 Posture of Openness 69 Pursuit of Diversity 74 Practices of Dialogue 80 Chapter Five: Discipline 3: Translation 89 Brokers’ Motivators 91 Brokering Basics 94 Chapter Six: Bespeckled, Married, and Emancipated 107 Boundary-Spanning 108 Surfacing Usable Insight 109 Putting Knowledge to Work 111 Chapter Seven: Knowledge Jam Heritage: Prequel to the Three Disciplines 115 Intelligence Acquisition 116 Organizational Learning 121 Sidebar: Structural Dynamics: Strategically Simulating Diversity 128 Collaboration Technology 135 Chapter Eight: Comparing Knowledge Jam to Other Knowledge-Capture Methods 141 A Facilitation-Conversation-Translation Scale 142 Chapter Nine: Building a Knowledge Jam Practice 157 Building a Business Case and Selling Knowledge Jam 159 Sidebar: The Price is Right! 174 Cultivating Knowledge Jam Facilitators 177 Measuring and Promoting Success 180 Chapter Ten: Knowledge Jam for Leading Change and Leveraging Social Media 183 Using Knowledge Jam for Leading Change 185 Sidebar: Jamming in the Boardroom—Shared Insight in Action 188 Knowledge Jam for Business Transformation and Social Media 190 Chapter Eleven: An Invitation 199 Why Knowledge Jam (and Other Forms of Knowledge Elicitation) Will Take Off 200 You Have Your Toolkit 201 More Than a Business Tool 203 Appendices 205 A: Knowledge Types 205 B: Knowledge Jam Templates 209 C: Glossary of Terms 215 D: Case Studies 219 Institute for Healthcare Improvement (Healthcare Quality Improvement Non-Profit) 219 Forest Bioproducts Research Institute (New Energy Institute) 222 E: Knowledge Jam Practice FAQs 225 Notes 233 Acknowledgments 239 The Author 241 Index 243

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Author Information

Katrina Pugh is president of AlignConsulting, specializing in business planning and knowledge-based transformation. Kate held leadership positions with PwC Consulting/IBM, JPMorgan, Intel Corporation, and Fidelity Investments.

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