Serving the Difficult Customer: A How-to-Do-it Manual for Library Staff
Author:   Catherine Smith
Publisher:   Neal-Schuman Publishers Inc
Volume:   No. 39
ISBN:  

9781555701611


Pages:   150
Publication Date:   31 January 1994
Format:   Paperback
Availability:   Awaiting stock   Availability explained
The supplier is currently out of stock of this item. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out for you.

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Serving the Difficult Customer: A How-to-Do-it Manual for Library Staff


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Overview

Difficult people frequent every kind of library. Whether a tough customer's behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library staff benefit from knowing how to deal with one. This best-selling manual guides library staff at all levels through different types of behavior and clients (e.g., angry, hostile, aggressive, passive-aggressive, lonely, homeless, etc.), different responses, and appropriate resources for help.

Full Product Details

Author:   Catherine Smith
Publisher:   Neal-Schuman Publishers Inc
Imprint:   Neal-Schuman Publishers Inc
Volume:   No. 39
Dimensions:   Width: 21.60cm , Height: 1.20cm , Length: 27.90cm
Weight:   0.513kg
ISBN:  

9781555701611


ISBN 10:   1555701612
Pages:   150
Publication Date:   31 January 1994
Audience:   College/higher education ,  Professional and scholarly ,  Postgraduate, Research & Scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Awaiting stock   Availability explained
The supplier is currently out of stock of this item. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out for you.

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