Overview

Nationwide, scarcely a community remains unaffected by unemployment. Consequently, public libraries now face an ever-increasing demand for services and materials designed to aid patrons seeking employment. Many have responded fully to this challenge by opening Education and Job Information Centres (EJICs), state-of-the-art full service centres that encourage libraries to rethink conventional approaches to providing services. Designed to provide more than information, EJIC staff librarians assume a more active role in administering the service. In its most complete form, EJIC staff librarians are trained to offer recommended reference sources and databases, skills assessment, career counselling, interviewing and resume writing workshops, and outside referrals. In a simple step-by-step outline, Serving Job Seekers and Career Changers covers the objectives, challenges, procedures, and materials essential to developing your library's EJIC. It begins with needs assessment, details methodology, strategies, and planning, and finally provides extensive bibliographies of available computer software and print materials. Prepared as part of the Public Library Development Programme, the manual builds on the skills, techniques, service methods and strategies learned in libraries which participated in a Kellogg Foundation project. Whether a public library plans a full service EJIC, or seeks simply to enhance job placement service offerings to the community, Serving Job Seekers and Career Changers aims to provide answers. As libraries seek to become indispensable players in communities everywhere, service offerings must be continually enhanced.

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Joan C. Durrance is Professor and Coordinator of the Library and Information Science Program in the School of Information at the University of Michigan, Ann Arbor. There, she developed the Community Connector, an electronic gateway of digital community information resources. A leading authority on community information research, she is also the author of several books including Meeting Community Needs through Job and Career Centers and Armed for Action. She received ALA's Isadore Gilbert Mudge-R.R. Bowker Award for distinguished contribution to reference librarianship. Durrance earned her master's degree in library science from the University of North Carolina and her doctorate from the University of Michigan. Karen E. Pettigrew is Assistant Professor in the Information School at the University of Washington, Seattle. Teaching and researching in the area of human information behavior, she is an award-winning and widely published expert. Her collaboration with Joan Durrance began when she joined the University of Michigan School of Information as a Research Fellow and Lecturer in 1998-1999. She earned her master's and doctoral degrees in library and information science from the University of Western Ontario.

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