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OverviewServices Marketing and Management covers the core topics of services management in a concise and informative manner. The text: - provides an overview of the characteristics and underlying principles of delivering services in today's marketplace - places these underlying issues in the context of organisational frameworks and activities - discusses different services contexts including financial services, tourism, charities and museums. Full Product DetailsAuthor: Audrey GilmorePublisher: SAGE Publications Inc Imprint: SAGE Publications Inc Dimensions: Width: 17.00cm , Height: 1.30cm , Length: 24.20cm Weight: 0.420kg ISBN: 9780761941583ISBN 10: 0761941584 Pages: 216 Publication Date: 15 May 2003 Audience: College/higher education , Tertiary & Higher Education Format: Paperback Publisher's Status: Active Availability: Manufactured on demand ![]() We will order this item for you from a manufactured on demand supplier. Table of ContentsReviewsAuthor InformationProfessor of services marketing Tab Content 6Author Website:Countries AvailableAll regions |