Servicequalitat in Internen Und Externen Kunden-Lieferanten-Beziehungen: Antezedenzien Und Effekte in Einer Modifizierten Service-Profit Chain
Author:   Kristin Langmann
Publisher:   Nomos Verlagsgesellschaft
Volume:   2
ISBN:  

9783848742707


Pages:   436
Publication Date:   21 February 2018
Format:   Paperback
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Our Price $240.24 Quantity:  
Add to Cart

Share |

Servicequalitat in Internen Und Externen Kunden-Lieferanten-Beziehungen: Antezedenzien Und Effekte in Einer Modifizierten Service-Profit Chain


Add your own review!

Overview

Empirisch wird uberpruft, wie Servicequalitat, Kundenzufriedenheit und -bindung eines Unternehmens durch die interne Organisationskultur, Kundenorientierung und Changemanagement beeinflusst werden. Dabei wird die Ursache-Effekt-Verknupfung von interner und externer Servicequalitatskette aufgezeigt.

Full Product Details

Author:   Kristin Langmann
Publisher:   Nomos Verlagsgesellschaft
Imprint:   Nomos Verlagsgesellschaft
Volume:   2
Weight:   0.803kg
ISBN:  

9783848742707


ISBN 10:   3848742705
Pages:   436
Publication Date:   21 February 2018
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.
Language:   German

Table of Contents

Reviews

Author Information

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions
Latest Reading Guide

MRG2025CC

 

Shopping Cart
Your cart is empty
 Shopping cart
Mailing List

 

Sign up now