Serviceology for Services: 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings
Author:   Takeshi Takenaka ,  Spring Han ,  Chieko Minami
Publisher:   Springer Verlag, Singapore
Edition:   1st ed. 2020
Volume:   1189
ISBN:  

9789811531170


Pages:   309
Publication Date:   14 February 2020
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Serviceology for Services: 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings


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Overview

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

Full Product Details

Author:   Takeshi Takenaka ,  Spring Han ,  Chieko Minami
Publisher:   Springer Verlag, Singapore
Imprint:   Springer Verlag, Singapore
Edition:   1st ed. 2020
Volume:   1189
Weight:   0.498kg
ISBN:  

9789811531170


ISBN 10:   981153117
Pages:   309
Publication Date:   14 February 2020
Audience:   College/higher education ,  Professional and scholarly ,  Postgraduate, Research & Scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

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