Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
Author:   Yoshinori Hara ,  Dimitris Karagiannis
Publisher:   Springer International Publishing AG
Edition:   1st ed. 2017
Volume:   10371
ISBN:  

9783319612393


Pages:   237
Publication Date:   04 July 2017
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings


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Overview

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

Full Product Details

Author:   Yoshinori Hara ,  Dimitris Karagiannis
Publisher:   Springer International Publishing AG
Imprint:   Springer International Publishing AG
Edition:   1st ed. 2017
Volume:   10371
Weight:   3.927kg
ISBN:  

9783319612393


ISBN 10:   3319612395
Pages:   237
Publication Date:   04 July 2017
Audience:   Professional and scholarly ,  College/higher education ,  Professional & Vocational ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Human-centered service.- Customer satisfaction.- Service innovation and marketing.- Service design.

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