Overview

Artificial intelligence is transforming enterprise operations faster than any technology shift in decades. Organizations are moving beyond traditional automation into a new era where AI systems can reason, orchestrate workflows, automate decisions, and execute tasks autonomously across the enterprise. This is the rise of the Agentic Enterprise - and ServiceNow is becoming one of the most important platforms enabling that transformation. ServiceNow for the Agentic Enterprise is a strategic guide for CIOs, enterprise architects, digital transformation leaders, IT executives, and technology decision-makers who want to modernize operations using AI-powered workflows, intelligent automation, and enterprise-scale orchestration. This book explains how ServiceNow is evolving beyond traditional ITSM into a complete AI-driven operational platform capable of powering intelligent enterprise systems. What You'll Learn How AI agents are transforming enterprise workflows and operations How ServiceNow enables intelligent automation using Predictive Intelligence, Now Assist, virtual agents, and low-code workflows Enterprise AI transformation strategies for CIOs and architects Governance, security, compliance, and responsible AI deployment frameworks Modern architecture patterns for AI-driven operations and workflow orchestration How to integrate AI into IT operations, HR, customer service, finance, and enterprise support systems Practical frameworks for scaling enterprise AI initiatives successfully Real-World Enterprise Use CasesExplore how organizations are using ServiceNow and AI to: Automate IT operations Improve employee onboarding Modernize customer support Streamline HR and finance workflows Reduce operational complexity Accelerate enterprise automation initiatives Who This Book Is For CIOs & CTOs Enterprise Architects ServiceNow Architects Digital Transformation Leaders IT Executives AI Strategy Teams Enterprise Automation Consultants Whether you are designing enterprise AI strategy or modernizing operational workflows, this book provides a practical roadmap for building intelligent, AI-powered enterprise systems using ServiceNow. The future enterprise will not simply use AI tools - it will operate through intelligent AI-driven workflows and autonomous agents. This book shows you how to lead that transformation.

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