Service-Wohnen für Senioren: Eine empirische Untersuchung zu Dienstleistungsqualität, Customer Voluntary Performance und Preisfairness
Author:   Claudia Kempf
Publisher:   Springer Fachmedien Wiesbaden
Edition:   2015 ed.
ISBN:  

9783658082093


Pages:   644
Publication Date:   18 December 2014
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Service-Wohnen für Senioren: Eine empirische Untersuchung zu Dienstleistungsqualität, Customer Voluntary Performance und Preisfairness


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Author:   Claudia Kempf
Publisher:   Springer Fachmedien Wiesbaden
Imprint:   Springer VS
Edition:   2015 ed.
Dimensions:   Width: 14.80cm , Height: 3.80cm , Length: 21.00cm
Weight:   0.884kg
ISBN:  

9783658082093


ISBN 10:   3658082097
Pages:   644
Publication Date:   18 December 2014
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.
Language:   German

Table of Contents

Pflegedienstleistungen.- Dienstleistungsqualität.- Customer Voluntary Performance.- Preisfairness.- Strukturgleichungsmodellierung mittels PLS-Pfadmodellierung.

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Author Information

Claudia Kempf war bis zum 31.08.2012 wissenschaftliche Mitarbeiterin am Lehrstuhl für Dienstleistungsleistungsmanagement an der Universität Leipzig.

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