Overview

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: managing organisational and cultural change; knowledge management; service knowledge management system; methods, practices and tools; measurement and control; and, companion best practices.

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9780113312337

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