Overview

Rock Star Culture Starts with Mind-Searing Customer Experiences How do you turn customers into raving fans? You start by giving them experiences they will never forget. Whether you sell products or services, the only way to stand out is by treating your customers like rock'n'roll royalty-every single time they interact with your company. In Service That Rocks, author, speaker and service expert Jim Knight shows you how to begin by hiring people especially suited to your business, then giving them the training and permission they need to make your brand iconic. Part of Knight's Culture That Rocks series, Service That Rocks draws on examples from some of the world's most recognizable big businesses, along with lesser-known but equally potent single-location entities, to reveal how, when exemplary service permeates your organization's culture, it will transcend simply being transactional. With edu-training practical advice and actionable tips, Service That Rocks gives you the ultimate set list to avoid mediocrity and create service so memorable that it will transform your customers into devoted fans of the brand.

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9781774583050

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Jim Knight is an award-winning training and development veteran and culture catalyst who speaks on a variety of interactive topics, including programs on organizational culture, differentiated service, building rock star teams and leadership. During Jim's twenty-one-year career with HardRock International, his creativity and success garnered his team several industry awards for cutting-edge print, video, e-learning and instructor-led concepts.He was also recognized by Training magazine as representing one of the Training Top 125 companies in the world, across all industries, and has since been featured in Entrepreneur magazine, Inc. magazine, Forbes magazine and Fox Small Business News.With a music degree in Vocal Performance and Education, a six-year stint as a public middle school teacher and his two decades with the Hard Rock brand, Jim uses all of his experience and expertise-as a keynote speaker, podcaster, book marketer and author-to assist leaders of all levels and industries develop their skills and amp up business results.Jim released his widely praised first book, Culture That Rocks, in 2014. It is now in its second edition- and is the impetus for Service That Rocks, book two in the Culture That Rocks series.Jim also discusses life-changing leadership advice and best practices with influential guests on Thoughts That Rock, the free weekly edu-taining podcast that he co-hosts with Brant Menswar. To contact Jim Knight, you can reach him at: ServiceThatRocksBook.com JimKnightSpeaker @KnightSpeaker

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