Service Quality (SQ): Perspectives, Management & Improvement Strategies
Author:   Arthur Collins
Publisher:   Nova Science Publishers Inc
ISBN:  

9781536107623


Pages:   100
Publication Date:   01 February 2017
Format:   Paperback
Availability:   In Print   Availability explained
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Service Quality (SQ): Perspectives, Management & Improvement Strategies


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Overview

Globally, since the turn of the century, economic conditions have been very challenging, turning the market place into a highly competitive, cut throat environment. Service excellence has therefore become non-negotiable and service providers have no option other than to ensure that their service offering, which is translated in terms of various elements of customer service, is excellent and exceptionally creative to encourage customers' return intentions. This book discusses different perspectives of service quality as well as management and ways to improve SQ.

Full Product Details

Author:   Arthur Collins
Publisher:   Nova Science Publishers Inc
Imprint:   Nova Science Publishers Inc
Weight:   0.196kg
ISBN:  

9781536107623


ISBN 10:   153610762
Pages:   100
Publication Date:   01 February 2017
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

For Complete Table of Contents, please visit our website at: https://www.novapublishers.com/catalog/product_info.php?products_id=60771

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