Service Productivity Management
Author:   H David Sherman ,  Joe Zhu ,  Rolf Rascher
Publisher:   Springer
Volume:   18
ISBN:  

9780387513010


Pages:   352
Publication Date:   30 August 2008
Format:   Undefined
Availability:   Out of stock   Availability explained


Our Price $65.87 Quantity:  
Add to Cart

Share |

Service Productivity Management


Add your own review!

Overview

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process. Includes CD-ROM with Excel Spreadsheet add-in.

Full Product Details

Author:   H David Sherman ,  Joe Zhu ,  Rolf Rascher
Publisher:   Springer
Imprint:   Springer
Volume:   18
Dimensions:   Width: 23.40cm , Height: 1.90cm , Length: 15.60cm
Weight:   0.494kg
ISBN:  

9780387513010


ISBN 10:   0387513019
Pages:   352
Publication Date:   30 August 2008
Audience:   General/trade ,  General
Format:   Undefined
Publisher's Status:   Unknown
Availability:   Out of stock   Availability explained

Language:   English & German

Table of Contents

Reviews

Author Information

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions
Latest Reading Guide

MRG2025CC

 

Shopping Cart
Your cart is empty
 Shopping cart
Mailing List

 

Sign up now