Overview

Service Operations Management aims to introduce students to the principles and practices of managing service operations. Topics covered include service strategy, service design, service quality, capacity planning, and process improvement. The book provides a comprehensive overview of the operational challenges and strategies specific to service industries, equipping students with the skills to enhance service delivery and efficiency in various organizational settings.

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9781779563125

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Author Information

Julie Ostmoe holds a master's degree in Sustainability and Innovation Management, complemented by a diverse background in HR, Employer Branding, and Project Management. As a Freelance Consultant, she currently provides expertise in leadership support, sustainability consulting, administration, and HR, always staying abreast of the latest trends in these fields. Her professional journey began with a one-year study in Leadership and Organizational Management, followed by a Bachelor's degree in HR and Personnel Management, culminating in a specialization in Sustainability and Innovation. Julie is deeply committed to enhancing the ability to sustain through the challenges of today and those yet to come.

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