Service Offerings and Agreements: A Guide for Itil(r) Exam Candidates
Author:   Richard Griffiths (Reader in Medicine (Intensive Care), Department of Medicine, The University of Liverpool, Liverpool; Consultant in Intensive Care Medicine, Whiston Hospital, UK)
Publisher:   BCS Learning & Development Limited
Edition:   2nd
ISBN:  

9781306715652


Pages:   262
Publication Date:   01 January 2014
Format:   Electronic book text
Availability:   Available To Order   Availability explained
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Service Offerings and Agreements: A Guide for Itil(r) Exam Candidates


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Overview

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. This book is aimed at Intermediate Certificate candidates and people within organisations of any size who are tasked with service portfolio management, business relationship management, service catalogue management, service level management, demand management, supplier management and financial management. An intermediate level guide, it provides clarification and expansion of the core ITIL(r) texts. This new edition reflects the current thinking from ITIL, in particular the greater emphasis on business relationship management, and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product.

Full Product Details

Author:   Richard Griffiths (Reader in Medicine (Intensive Care), Department of Medicine, The University of Liverpool, Liverpool; Consultant in Intensive Care Medicine, Whiston Hospital, UK)
Publisher:   BCS Learning & Development Limited
Imprint:   BCS Learning & Development Limited
Edition:   2nd
ISBN:  

9781306715652


ISBN 10:   1306715652
Pages:   262
Publication Date:   01 January 2014
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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