Service Offerings and Agreements: A Guide for ITIL (R) V3 Exam Candidates
Author:   Richard Griffiths, O.B.E.
Publisher:   BCS Learning & Development Limited
ISBN:  

9781906124601


Pages:   200
Publication Date:   12 January 2011
Format:   Paperback
Availability:   Out of print, replaced by POD   Availability explained
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Service Offerings and Agreements: A Guide for ITIL (R) V3 Exam Candidates


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Overview

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. An intermediate level guide for exam candidates and for IT departments, this book provides clarification and expansion of the core ITIL (R) texts. An ITIL (R) Licensed Product.

Full Product Details

Author:   Richard Griffiths, O.B.E.
Publisher:   BCS Learning & Development Limited
Imprint:   BCS, The Chartered Institute for IT
Dimensions:   Width: 17.20cm , Height: 1.20cm , Length: 24.60cm
Weight:   0.385kg
ISBN:  

9781906124601


ISBN 10:   1906124604
Pages:   200
Publication Date:   12 January 2011
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Out of print, replaced by POD   Availability explained
We will order this item for you from a manufatured on demand supplier.

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Reviews

This is an excellent book for prospective candidates taking the Intermediate SOA examination. -- Peter Wheatcroft FBCS CITP


Author Information

Richard Griffiths has been an ISEB examiner since 2000 and is a service management consultant, having worked as practitioner and trainer in all aspects of ITIL for a large number of organisations worldwide.

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