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OverviewBy implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. An intermediate level guide for exam candidates and for IT departments, this book provides clarification and expansion of the core ITIL (R) texts. An ITIL (R) Licensed Product. Full Product DetailsAuthor: Richard Griffiths, O.B.E.Publisher: BCS Learning & Development Limited Imprint: BCS, The Chartered Institute for IT Dimensions: Width: 17.20cm , Height: 1.20cm , Length: 24.60cm Weight: 0.385kg ISBN: 9781906124601ISBN 10: 1906124604 Pages: 200 Publication Date: 12 January 2011 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Out of Print Availability: Out of print, replaced by POD  We will order this item for you from a manufatured on demand supplier. Table of ContentsReviewsThis is an excellent book for prospective candidates taking the Intermediate SOA examination. -- Peter Wheatcroft FBCS CITP Author InformationRichard Griffiths has been an ISEB examiner since 2000 and is a service management consultant, having worked as practitioner and trainer in all aspects of ITIL for a large number of organisations worldwide. Tab Content 6Author Website:Countries AvailableAll regions |
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