Service Management Principles for Hospitality & Tourism in the Age of Digital Technology
Author:   Jay Kandampully ,  David Solnet
Publisher:   Goodfellow Publishers
Edition:   4th ed.
ISBN:  

9781915097705


Pages:   392
Publication Date:   30 April 2024
Format:   Paperback
Availability:   In Print   Availability explained
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Service Management Principles for Hospitality & Tourism in the Age of Digital Technology


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Overview

Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.

Full Product Details

Author:   Jay Kandampully ,  David Solnet
Publisher:   Goodfellow Publishers
Imprint:   Goodfellow Publishers
Edition:   4th ed.
Dimensions:   Width: 19.10cm , Height: 2.10cm , Length: 24.50cm
Weight:   0.701kg
ISBN:  

9781915097705


ISBN 10:   1915097703
Pages:   392
Publication Date:   30 April 2024
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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