Overview

Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.

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9781466214422

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Greg Marchand has over 25 years of unique experience in the automotive industry. Greg began his career as an independent shop owner before becoming a dealership technician, assistant service manager, college professor, Toyota Service Development Consultant, and owner of Automotive Aftermarket Training, Inc. Greg holds an undergraduate degree in Automotive Technology and an MBA in Organizational Sustainability. Greg is currently certified as an ASE Master Technician, Toyota Master Diagnostic Technician, and is an ATTP Certified Instructor. Greg is a regular contributor to Examiner.com as the Boston Auto Repair Writer. You can read Greg's contributions by visiting www.examiner.com/diy-mechanic-in-boston.

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