Service Excellence in Tourism and Hospitality
Author:   Sophea Tieng
Publisher:   Arcler Press
ISBN:  

9781774691182


Pages:   317
Publication Date:   30 December 2021
Format:   Hardback
Availability:   Available To Order   Availability explained
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Service Excellence in Tourism and Hospitality


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Author:   Sophea Tieng
Publisher:   Arcler Press
Imprint:   Society Publishing
Weight:   0.633kg
ISBN:  

9781774691182


ISBN 10:   1774691183
Pages:   317
Publication Date:   30 December 2021
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Table of Contents

Chapter 1 Service Excellence and Quality: An Overview Chapter 2 Service Design: Creating Best-in-Class Customer Experiences Chapter 3 Customer Service in the Hospitality and Tourism Chapter 4 Service Innovation and Service Quality Orientation as a Business Strategic Tool in the Tourism and Hospitality Sector Chapter 5 Creating Excellent Guest Experiences: Servicescape and Processes Chapter 6 Managing Customer Expectations Chapter 7 Managing Customer Relations for Service Excellence Chapter 8 Human Resource Management in a Hospitality Environment

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Author Information

Sophea Tieng is a full time lecturer of Sustainable Tourism and Tourism Geography at Saint Paul Institute, Cambodia. Sophea graduated from Victoria University of Wellington, New Zealand, in Tourism Management, in 2016. Sophea has several years of working experiences in community development and had conducted research project on Community Based Ecotourism in Cambodia to complete a Master Degree.

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