Service Design Models, Tools and Templates

Author:   Steven J Slater ,  Naomi Lantzman
Publisher:   International Service Design Institute
ISBN:  

9781795720007


Pages:   36
Publication Date:   01 March 2019
Format:   Paperback
Availability:   In stock   Availability explained
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Service Design Models, Tools and Templates


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Overview

At long last, and by popular demand, the International Service Design Institute has assembled a collection of the most requested Models, Tools and Templates from The Apprentice, The Journeyman, and The Master--the trilogy of knowledge for service designers. As these are a reference for those who have taken one or all the courses, those who have yet to benefit from that learning will find the textbooks offer background, purpose, explanation and the benefit for the collection.

Full Product Details

Author:   Steven J Slater ,  Naomi Lantzman
Publisher:   International Service Design Institute
Imprint:   International Service Design Institute
Dimensions:   Width: 27.90cm , Height: 0.20cm , Length: 21.60cm
Weight:   0.141kg
ISBN:  

9781795720007


ISBN 10:   179572000
Pages:   36
Publication Date:   01 March 2019
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   In stock   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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Author Information

Steven J. Slater is service designer who has for more than 30 years been building lines of service across multiple sectors: non-profit, energy and utilities, oil and gas, consumer packaged goods, public sector transportation and defense, professional services, hospitality and technology. Naomi Lantzman, a service design consultant and educator who has dedicated her career to helping business and non-profit leaders gain program efficiencies through user-centric models and tools.

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