Overview

The International Service Design Institute has assembled a collection of its most requested models, tools and templates from the Service Designer's Handbook Series: The Apprentice (Volume 1); The Journeyman (Volume II); and The Master (Volume III), a foundation for service design. This title is intended for experienced service designers as a practical reference and for problem solving. The featured techniques include case studies and sequential, step-by-step instruction, clearly described. What's more, the techniques, which have been validated in the field, are adaptable to nearly any situation service designers would face.

Full Product Details

9781795720007

Table of Contents

Reviews

Author Information

Steven J. Slater is service designer who has for more than 30 years been building lines of service across multiple sectors: non-profit, energy and utilities, oil and gas, consumer packaged goods, public sector transportation and defense, professional services, hospitality and technology. Naomi Lantzman, a service design consultant and educator who has dedicated her career to helping business and non-profit leaders gain program efficiencies through user-centric models and tools

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available