Overview

In this meticulously curated anthology, exploring the dynamic intersections of creativity, design, and innovation within the healthcare landscape, esteemed experts present novel service design solutions. Engaging with pressing challenges, exchanging insights, and unveiling pioneering approaches, contributors navigate the complexities of healthcare delivery with finesse and foresight. With a multidisciplinary lens, this collection serves as a nexus between theory and practice, offering profound reflections and actionable strategies aimed at elevating patient-centered care. Catering to healthcare professionals, scholars, and policymakers alike, this anthology is poised to catalyze substantive change in the healthcare milieu. Whether exploring the integration of state-of-the-art methodologies or reconceptualizing conventional healthcare paradigms, this collection underscores the paramount importance of creativity, design, and innovation in shaping the trajectory of healthcare delivery.

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9783031657658

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Author Information

Mario A. Pfannstiel is an expert in healthcare service management and a lecturer at the University of Applied Sciences in Neu-Ulm, Germany. He directs the Digital Healthcare Management Master's program and conducts research in innovative services, service design, AI in healthcare, and technology management. Christopher Kueh is an Associate Professor of Design at Edith Cowan University, Western Australia. He is a design educator, researcher, service designer, and design strategist. His work focuses on enabling organizations to develop design capabilities and navigate complexities through the lens of design. Gabriele Palozzi, PhD in Public Management and Governance, is a head of unit at the Italian Ministry of Economy and Finance, as well as a consultant for Recovery and Resilience Plan at the Italian Ministry of Health. He is a professor of Managerial Control at the University Tor Vergata of Rome and at the Open University San Raffaele of Rome, Italy.

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