Service Design Capabilities
Author:   Nicola Morelli ,  Amalia de Götzen ,  Luca Simeone
Publisher:   Springer Nature Switzerland AG
Edition:   1st ed. 2021
Volume:   10
ISBN:  

9783030562816


Pages:   89
Publication Date:   28 August 2020
Format:   Hardback
Availability:   Manufactured on demand   Availability explained
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Service Design Capabilities


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Overview

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

Full Product Details

Author:   Nicola Morelli ,  Amalia de Götzen ,  Luca Simeone
Publisher:   Springer Nature Switzerland AG
Imprint:   Springer Nature Switzerland AG
Edition:   1st ed. 2021
Volume:   10
Weight:   0.454kg
ISBN:  

9783030562816


ISBN 10:   3030562816
Pages:   89
Publication Date:   28 August 2020
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Introduction.- An approach to service design.- Core service design capabilities.- Designing for the level of service as interaction.- Designing for the level of ‘service as infrastructure.- Designing for the level of service as systemic institutions.- Navigating service design tools using the map of capabilities.- Beyond this book.

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