Overview

Due to key developments in the telecommunications industry, such as Voice over WiFi and 3G network integration, together with increasingly aggressive competition and rapid technology changes, service providers are faced with the challenge of developing a new, service-centric management model that provides for the creation of new services and assures superior service quality. This unique resource offers a practical view of the service model concept and discusses the management issues that professionals need to understand in order to implement an effective management solution for operating in today's competitive environment. Professionals learn how to drastically improve the service quality of important advanced and emerging mobile services and design a large-scale operations system for supporting next generation wireless applications.

Full Product Details

Author:   William Chang ,  Ram Khare ,  Richard Lau
Publisher:   Artech House Publishers
Imprint:   Artech House Publishers
Edition:   Unabridged edition
Dimensions:   Width: 16.10cm , Height: 2.70cm , Length: 23.60cm
Weight:   0.708kg
ISBN:  

9781596930001

ISBN 10:   1596930004
Pages:   444
Publication Date:   31 August 2005
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock  
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Author Information

Richard Lau is chief scientist of the Internet and Wireless Network Management department at Applied Research of Telcordia. Ram Khare is a principal systems engineer at Tactical Systems and Solutions Business Unit of Science Applications International Corporation. Y. William Chang is president of Acumaestro, Inc., a system development firm specializing in service design and management for information technology.

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