Overview

The demand for residential communities for seniors rises as the U.S. population continues to age. This growth means that new administrators and staff members often are learning by trial and error the complicated task of delivering high-quality and consistent services to elderly persons. While many new facilities have been successful, others have been plagued by a variety of administrative and financial difficulties. Senior Living Communities remains the definitive guide to managing these facilities. In this thoroughly updated and revised edition, Benjamin W. Pearce offers a wealth of sound advice and practical solutions. He discusses resident relations, operating methods, staffing ratios, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting, and human resources. New chapters address issues particular to dementia care and architecture, and the appendix contains a department-by-department audit of senior living operations. From the front lines to the boardroom, this book should be a part of every decision-making process for improving and maintaining assisted living, congregate, and continuing care retirement communities.

Full Product Details

Author:   Benjamin W. Pearce (President and Chief Operating Officer, Potomac Homes)
Publisher:   Johns Hopkins University Press
Imprint:   Johns Hopkins University Press
Edition:   second edition
Dimensions:   Width: 21.60cm , Height: 1.90cm , Length: 27.90cm
Weight:   0.862kg
ISBN:  

9780801887185

ISBN 10:   0801887186
Pages:   360
Publication Date:   04 February 2008
Recommended Age:   From 17
Audience:   Professional and scholarly ,  Professional & Vocational
Replaced By:   9781421448060
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock  
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Foreword, by Jim Moore Acknowledgments Part I: Administration 1. Introduction 2. Financial Principles 3. Management and Human Resources 4. Safety, Risk Management, and Privacy Part II: President Services 5. Concierge and Reception 6. Resident Relations and Health 7. Transportation 8. Activities and Enrichment 9. Food and Beverage Service 10. Dining Services 11. Housekeeping 12. Laundry 13. Maintenance and Capital Improvements Part III: Marketing and Sales 14. Marketing 15. Sales 16. Coordinating the Move 17. Managing Turnoever: Operating and Marketing Stabilized Communities Part IV: Other 18. Personal Care 19. Caring for People with Memory Impairment 20. Architectural Design Considerations Appendixes A. Fifty Questions Frequently Asked by Residents and Families B. The Development Process C. Operations Audit D. Financing Options E. Critical-Path Tasks for Preopening Index

Reviews

Pearce's book lives up to its billing as a complete guide for senior living communities. Any organization contemplating entering the senior living market should read this book to fully understand all the specifics and issues of delivering senior housing. - Health Progress This in-the-trenches approach to the administration and marketing of assisted living, congregate and continuing care communities is quite valuable for both the novice administrator who is looking for guidance, as well as the experienced practitioners who will find validation in their approach. - Contemporary Gerontology A welcome text for operators, executive directors, and department heads. Pearce presents important operational issues and follows up with useful discussion of approaches to dealing with them. - Senior Living Exec

It is truly an administrator's handbook. Journal of Long Term Home Health Care

Author Information

Benjamin W. Pearce is President and Chief Executive Officer of Potomac Homes Corporation.

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