Selection and Definition of Performance Indicators for Water and Wastewater Utilities
Author:   Patricia A Crotty ,  Pat Crotty ,  AWWA (American Water Works Association)
Publisher:   American Water Works Association
ISBN:  

9781583213049


Pages:   146
Publication Date:   10 November 2003
Format:   Paperback
Availability:   Out of stock   Availability explained
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Selection and Definition of Performance Indicators for Water and Wastewater Utilities


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Overview

Based on a 1995 charter for utility quality service program (QualServe), it was recognized that benchmarks were key to improved performance. This initial project identified 20 performance indicators, all which are defined and discuses in this text. Broad categories are: Organization Development, Customer Relations, Business Operations, Water Operations and Wastewater Operations. With input from over 300 utility employees, this report should be of interest to water utilities of all sizes

Full Product Details

Author:   Patricia A Crotty ,  Pat Crotty ,  AWWA (American Water Works Association)
Publisher:   American Water Works Association
Imprint:   American Water Works Association
Dimensions:   Width: 21.40cm , Height: 1.00cm , Length: 27.60cm
Weight:   0.408kg
ISBN:  

9781583213049


ISBN 10:   158321304
Pages:   146
Publication Date:   10 November 2003
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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