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Author:   IFPO (International Foundation for Protection Officers, Naples, FL) ,  Sandi J. Davies (Executive Director, International Foundation for Protection Officers (IFPO)) ,  Ronald R. Minion
Publisher:   Elsevier Science & Technology
Imprint:   Butterworth-Heinemann Ltd
Edition:   3rd edition
Dimensions:   Width: 18.40cm , Height: 2.90cm , Length: 26.00cm
Weight:   1.050kg
ISBN:  

9780750684361

ISBN 10:   0750684364
Pages:   584
Publication Date:   14 December 2007
Audience:   College/higher education ,  Tertiary & Higher Education
Replaced By:   9780128001134
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Introduction Table of Contents Writer's Gallery-profiles of the contributors Dedication to IFPO Founder Ron Minion, MS, CPP, CPO Forward by Louis Tyska, CPP-former ASIS International President and Lawrence J. Fennelly, CPO-author of 24 textbooks. The forward discusses Supervision, Management, Professional Development and New Supervisors/Managers. Acknowledgements Introduction-a discussion of the history of the text and the Security Supervision and Management Program. Protection Officer Code of Ethics-a discussion of the IFPO Code of Ethics Unit I Security and Asset Protection Principles Unit I-1 Evolving a Discipline of Security Unit I-2 The Future of Security Unit I-2 Appendix: The Future of Security Training Unit I-3 Key Terms and Concepts Unit I-4 Explaining Crime: Contemporary Criminological Theory Unit II Human Rescource Management Unit II-1 Recruitment and Retention of Security Personnel: Understanding and Meeting the Challenge Unit II-2 Security Personnel Selection Unit II-3 Supervisory Characteristics and Expectations Unit II-4 Evaluation of Uniformed Protection Officers Unit II-5 Employee Motivation Theory and Application Unit II-6 Employee Discipline: Policy and Practice Unit II-7 Human Reliability Unit III Supervision Unit III-1 Personnel Deployment Unit III-2 Dealing with Difficult Employees Unit III-3 The Supervisor's Role in Handling Complaints and Grievances Unit III-4 Unethical Acts by Security Officers Unit III-5 Interpersonal Communications Unit IV Training and Development Unit IV-1 Training: Strategies, Tactics, and Challenges for Protection Managers Unit IV-2 Orientation for Security Officers Unit IV-3 Staff Training and Development Unit IV-4 Curriculum design Unit IV-5 Professional Certifications: Milestones of Professionalism Unit V Management and Leadership Unit V-1 Evolution of Management Unit V-2 Time and Stress Management Unit V-3 Project Management: An Overview Unit V-4 Company Policy and Procedures: The Security Supervisor's Primer Unit V-5 Total Quality Management Unit V-6 Leadership for Protection Professionals Unit VI Risk Management and Emergency Management Unit VI-1 Risk Management Unit VI-2 Why Accidents Happen: The Theories of Causation Unit VI-3 The Supervisor's Role in Safety Unit VI-4 Workplace Violence Unit VI-5 Critical Incident Management in the Post-9/11 Era Unit VI-6 Supervising During Emergencies Unit VI-7 Supervising During Special Events Unit VI-8 Security and Medical Response Unit VI-9 Outsourcing in Security Unit VI-10 Internal Loss Unit VII Physical Security and Technology Unit VII-1 Security Systems Design and Evaluation Unit VII-2 Statistical Analysis Unit VII-3 Security Technologies Unit VII-4 High-Technology Theft Unit VII-5 Designing Operations Control Centers Unit VIII Investigation Unit VIII-1 Managing Investigations Unit VIII-2 Developing Report Writing Ability in Subordinates Unit VIII-3 Testifying in Court Unit IX Customer, Client and Community Relations Unit IX-1 Customer Service and the Protection Officer: Guidelines to Achieving Excellence Unit IX-2 The Supervisor's Role in Improving Customer Service Unit IX-3 Tenant Relations Unit IX-4 Uniforms and Image Projection for Protection Forces Unit IX-5 The Relationship Between Marketing and the Security Function Unit IX-6 Crime Prevention and Community Relations Strategies Unit IX-7 Public-Private Sector Liaison Programs Unit X Legal Aspects Unit X-1 Legal Aspects of Security Unit X-2 Managing/Supervising to Reduce Liability Unit X-3 Sexual Harassment Quizzes at the end of each chapter allow for self testing or enhanced classroom work

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Author Information

The International Foundation for Protection Officers (IFPO), headquartered in Naples, FL, was developed to facilitate the training and certification needs of first-time security officers and supervisors throughout the private and public security industry. It was registered as a nonprofit organization in January 1998, with offices in the United States and Canada. The Foundation works with corporations, colleges and protection professionals to develop professional growth opportunities for students and career security professionals. IFPO publications include The Protection Officer Training Manual, now in its 7th edition, and Security Supervision and Management: The Theory and Practice of Asset Protection. Sandi J Davies has served as the Executive Director of the International Foundation for Protection Officers (IFPO) for more than 25 years. She is the former Chairperson of the Security Services Council for ASIS International, and is currently a member of the Security Services Council and the Women In Security Council of ASIS International. Sandi has edited eight editions of The Professional Protection Officer, as well as all four editions of Security Supervision: Theory and Practice of Asset Protection.

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