Overview

Running an auto repair shop takes more than technical skill-it takes leadership, systems, and accountability. Running a Shop Like a Pro is a practical, real-world guide for shop managers, owners, and lead technicians who want to run an efficient, profitable, and professional operation. This book breaks down what successful shop leadership actually looks like day to day: managing people without favoritism, enforcing rules without losing respect, keeping paperwork and systems organized, controlling costs, sourcing parts efficiently, and delivering customer service that builds long-term loyalty. Inside you'll learn how to: Lead technicians and service advisors effectively Hire, train, discipline, and retain a strong crew Build a professional shop culture customers trust Manage money, raises, and promotions responsibly Organize repair orders, systems, and workflows Source parts quickly-including hard-to-find components Improve customer satisfaction and repeat business The book also includes ready-to-use appendices with customer service checklists, performance review templates, job descriptions, training logs, and a progressive discipline ladder-making it a hands-on reference, not just theory. Whether you run a single independent garage or manage multiple locations, this guide gives you the tools to run your shop like a true professional.

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