Overview

Teaches how to build rapport in 60 seconds or less Inspires teams to deliver world-class customer service with every customer, every time Helps create a customized customer service strategy that readers can implement immediately and get results Presents a new way of looking at customers and how they must be treated to increase revenues Shows readers how to uncover the only three things customers need from them Reveals how to create an endless stream of referrals, get 5-star online reviews, and convert upset customers into life-long loyal customers

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9781642792225

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David Brownlee started his career in the corporate world and has been a successful entrepreneur for over 20 years. He is a former business coach and seminar leader for Tony Robbins and has helped clients from small businesses to Fortune 500 companies increase revenues, grow their businesses, and create loyal customers worldwide. David is originally from Westlake Village, CA in Ventura County and spent many years living in Los Angeles after college. He now resides in San Diego, California.

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