Overview

The hospitality industry is experiencing transformative shifts with the integration of cutting-edge technologies like artificial intelligence (AI), virtual reality (VR), and machine learning (ML). These innovations enhance hospitality management, from personalized customer service and efficient booking systems to immersive guest experiences and predictive analytics. AI-powered chatbots and virtual assistants streamline communication and service delivery, while machine learning algorithms analyze guest data to predict preferences and optimize operations. VR offers virtual tours that elevate marketing and planning experiences for customers. Together, these technologies may improve efficiency while redefining guest satisfaction standards and operational excellence. Revolutionizing Hospitality Management Systems With AI, VR, and Machine Learning explores how hospitality management technology affects business and organizations. It examines how to use these technologies to strengthen business strategic positions against competitors. This book covers topics such as digital technology, gastronomy, and management science, and is a useful resource for business owners, engineers, managers, academicians, researchers, and data scientists.

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Kemal Birdir was born in Adana, Turkey in 1967. He completed his bachelors degree in 1989 in Çukurova University, received MBA from Hawaii Pacific University in 1994 and completed his PhD in Purdue University in 1998. He is currently working at Mersin University Faculty of Tourism as a full-time professor.

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