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OverviewFull Product DetailsAuthor: Mike Bernon (Lecturer) , John Cullen , Jonathan Gorst , Catherine WeetmanPublisher: Kogan Page Ltd Imprint: Kogan Page Ltd ISBN: 9780749464639ISBN 10: 0749464631 Pages: 304 Publication Date: 03 May 2014 Audience: College/higher education , Professional and scholarly , Tertiary & Higher Education , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Not yet available  This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release. Table of ContentsChapter - 00: Introduction; Chapter - 01: A Typology of Reverse Systems; Chapter - 02: Techniques for Reducing Return Rates; Chapter - 03: Managing the Cost of Returns; Chapter - 04: Maximizing Asset Values for Product Returns; Chapter - 05: Financial Reporting and Performance Measurement; Chapter - 06: Returns Management and the Environment; Chapter - 07: Managing a Returns Project Improvement ProcessReviewsAuthor InformationMike Bernon is Senior Lecturer and Director of Executive Development (SCM) within the Centre for Logistics and Supply Chain Management at Cranfield School of Management. He is also the Chairperson for the Cranfield Sustainable Supply Chain Forum and the Chairperson for the CILT (UK) Reverse Logistics Forum. Mike works collaboratively with companies to design, develop and deliver innovative customised executive development programmes for global clients. He has also run research programmes for DEFRA, DfT, World Bank and EPSRC. John Cullen is Professor of Management Accounting at Sheffield Management School. He took part in a major study of reverse logistics in the UK Retail Sector funded by the Department for Transport. Jonathan Gorst is Senior Lecturer in the Department of Finance, Accounting and Business Systems at Sheffield Hallam University. Liam Fassam is a Senior Management professional with over 27 years' experience within the logistics and supply chain arena, predominately within food and high tech sectors. He is currently a Senior Lecturer on Supply Chain Management at the University of Northampton. Tab Content 6Author Website:Countries AvailableAll regions |
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