Overview

Enterprise software is essential to business operations, but buying that software is a minefield of immature selection processes, conflicting interests, and predatory vendors. More than 90 percent of purchases fail to meet all expectations, and close to 30 percent are outright disasters. This failure is astounding when you realize the total cost of ownership over the software's operational life is a significant fraction of annual revenue. A major software purchase is an opportunity to kick it up a notch but, despite the best of intentions, very few of these purchases deliver as expected. Through a lack of knowledge, far too many organizations squander the opportunity brought by a major software purchase and remain mired in mediocracy. It doesn't have to be that way! By following the principles described in this book, you will be taking the steps necessary to make your next major software purchase an outstanding success and elevate your organization to a higher level of performance. In the book, I examine what goes wrong with most software selections, why it happens, and provide actionable advice on how to solve the problem. You will discover how to: Select software that fits your needs like a glove fits your hand, and fully meets expectations. Reduce implementation risks, so the new software goes live on time, within budget and with minimal business disruption. What more could you ask from your next major software purchase?

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9781979055864

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Chris graduated from the University of Cape Town, South Africa with a Bachelor of Electrical Engineering degree. A few years later he immigrated to the U.S. where he worked at a number of companies in technical and IT management roles: Seagate, Biogen, Netflix, Boeing, Bechtel SAIC, Discovery Communications and several startups. At all of these companies, he saw the same problem: major software purchases didn't meet expectations. He discovered why this was happening and how to prevent it. This book was written to share what he has learned while helping clients make successful software purchases. You can contact Chris at cdoig@wayferry.com

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