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Author:   Irena Grugulis ,  Ödül Bozkurt
Publisher:   Bloomsbury Publishing PLC
Imprint:   Red Globe Press
Dimensions:   Width: 15.60cm , Height: 1.90cm , Length: 23.40cm
Weight:   0.467kg
ISBN:  

9780230283572

ISBN 10:   0230283578
Pages:   336
Publication Date:   15 March 2011
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
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Table of Contents

Why retail work demands a closer look PART I: WORK AND SKILLS Following the retail chain: sandwiches, supermarkets and the potential for workplace learning In the blink of an eye – American high end small retail businesses and the public workforce system Labour supply and skills demand in fashion retailing Technological change, work reorganization and retail workers' skills in production-oriented supermarket departments PART II: RETAIL AS A JOB VERSUS RETAILING AS A CAREER 'It's all right for Saturdays but not forever' The employment of part-time student staff within the retail sector The 'lost boys' Avoiding the trap: temporary identity as a means of coping with low-wage, part time jobs PART III: THE PRESSURES OF RETAIL WORK Employers' 'exit options' and low wage retail work: the case of supermarkets in the Netherlands and Germany 'No place to hide'? the realities of leadership in UK supermarkets In search of teamworking in a major supermarket PART IV: NEGOTIATING 'GOOD WORK' IN RETAIL Humour in Retail Work: Jokes Salespeople Tell about Their Clients Incentive for co-worker commitment Union strategies in representing 'new workers': The case of Australian and UK retail unions Endnote: thoughts and reflections Chris Tilly and Françoise Carré.

Reviews

'I have long felt that retail work 'demands a closer look' and that as Bozkurt and Grugulis argue 'a far more representative workplace of the post-industrial era may be Walmart rather than Google'. This volume argues convincingly for our attention: stressing the significance of skills and skilling, emphasising the diversity of 'shop work' and addressing the corporate policies behind retail work practices. I thoroughly recommend it' - Professor Michelle Lowe, Professor of Retail Management, University of Surrey 'With the largest single occupational category in both the UK and USA now being retail assistant, this volume sheds light on a key, and hitherto understudied, group of workers. The book raises a host of important issues, for both policy and practice, in relation to skill and training, wages, recruitment and selection, work organisation and the quality of working life, and progression and social mobility. The editors are to be congratulated for bringing together such a fascinating set of contributions on an industry whose activities affect us all.' - Professor Ewart Keep, deputy director, ESRC Centre on Skills, Knowledge & Organisational Performance, School of Social Sciences, Cardiff University

'I have long felt that retail work 'demands a closer look' and that as Bozkurt and Grugulis argue 'a far more representative workplace of the post-industrial era may be Walmart rather than Google'. This volume argues convincingly for our attention: stressing the significance of skills and skilling, emphasising the diversity of 'shop work' and addressing the corporate policies behind retail work practices. I thoroughly recommend it' - Professor Michelle Lowe, Professor of Retail Management, University of Surrey 'With the largest single occupational category in both the UK and USA now being retail assistant, this volume sheds light on a key, and hitherto understudied, group of workers. The book raises a host of important issues, for both policy and practice, in relation to skill and training, wages, recruitment and selection, work organisation and the quality of working life, and progression and social mobility. The editors are to be congratulated for bringing together such a fascinating set of contributions on an industry whose activities affect us all.' - Professor Ewart Keep, deputy director, ESRC Centre on Skills, Knowledge & Organisational Performance, School of Social Sciences, Cardiff University

Author Information

IRENA GRUGULIS is the Professor of Employment Studies at Durham University, UK ÖDÜL BOZKURT is a Lecturer at the Department of Organisation Work and Technology, Lancaster University Management School, UK.

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