Overview

Mega-chains like Walmart, Starbucks, Home Depot and The Gap attract Americans to thousands of outlets by offering a large selection of goods and services. But this doesn't mean that independent stores can't compete with the big guys - and win. Retail expert George Whalin identifies and explores twenty-five highly popular and profitable independent stores from around the United States. Unlike the mom-and-pops of yesteryear, these businesses embrace technology and innovation, generate word of mouth, and turn their size into an advantage. They include: ABC Carpet and Home in New York City; Powell's City of Books in Portland, Oregon; The Junkman's Daughter in Atlanta; and, Jungle Jim's International Market in Fairfield, Ohio. Readers will be inspired by how these independent stores are thriving and take away lessons they can apply to their own businesses.

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9781591842606

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Reviews

I simply love Retail Superstars ! While it is an incredible collection of great stories of wildly successful independent retailers, the truth is that a chain-store CEO or a regional director, or a training or accounting department boss, can learn invaluable lessons from these pages. Bravo to George Whalin for a superb job! <br> -Tom Peters, business guru and bestselling author <br> Most business books are filled with tales of extraordinary people overcoming incredible odds to do world-changing things. That's off-putting and not particularly realistic for the rest of us. The cure is right here--a book filled with ordinary people obsessed with making something better, something remarkable, something that brings joy to the world. They can do it and you can do it too. Start right here, right now. <br> -Seth Godin, author of Tribes and Purple Cow <br> Independents do it better. George likes retail mavericks, the places where visionaries are still at the wheel. Great storie

Author Information

George Whalin, founder of Retail Management Consultants, has advised retailers and manufacturers for more than twenty years. Prior to his consulting career, he spent twenty-five years as a store manager, owner and retail executive. He lectures widely and appears frequently in the media.

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