Overview
With all the technological and economic shifts leading to significant change in the world of retailing, it's important to understand what really works--as well as what really doesn't--in the current retail selling environment. Surviving and thriving in this market means not just meeting, but exceeding, customer expectations. In this book, you learn what makes that possible: a nurturing relationship . . . combined with a tested, repeatable, zero-pressure sales process. Even in the face of revolutionary changes facing owners of small and mid-sized retail shops, what remains constant is the need for direct, personal interaction with a customer who needs help. That help comes most powerfully in the form of nurturing, real-time, in-person support for buyers who are facing a problem they haven't yet solved . . . or who need in-person guidance in creating a successful outcome on an important purchase. For these customers, face-to-face interactions still matter. Getting nurturing support from a real, live human being is part of how our species is wired. It is one of the main reasons face-to-face retail continues to be a part of the shopping landscape, and can never be fully replaced with a 100% online experience. Retail Success in an Online World shows how to harness this basic human need, so you can compete, and win, in the Amazon era.
Full Product Details
Author: Stephen R Thorne ,
Rob Fishman
Publisher: Gildan Media Corporation
Imprint: Gildan Media Corporation
Edition: Library Edition
ISBN: 9798200574056
Publication Date: 17 December 2020
Audience:
General/trade
,
General
Format: Audio
Publisher's Status: Active
Availability: Available To Order
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Author Information
Stephen R. Thorne, winner of multiple AudioFile Earphones Awards for narration, is a professional actor and member of the resident acting company at Providence's esteemed Trinity Repertory Company, where he has played Hamlet, Henry V, and Tom Joad. Rob Fishman possesses a varied business and management background gained over thirty-five years in the fields of retail, the performing arts, consulting, and training. He holds a degree in fine arts, and is the former president of a successful retail jewelry firm based in New York. Today, as a sales training expert, keynote speaker, and sales management and leadership consultant, Rob shares his passion for mentoring people and helping them to reach their full potential. He has helped firms large and small, in more than fifty industries, to significantly improve their sales and business results through Sandler Training's unique process of reinforcement training and attitudinal and behavioral change.
