Overview

The book discusses the whole gamut of retail management emphasizing the changing retail environment in Indian and International context for conceptual clarity and mastery of retailing by the modern readers. It offers experiential learning through contextual case studies to render a better understanding of each functional area of retail management. Various aspects of retail management at the introductory level have been covered and explained lucidly, supported with examples, illustration and photographs to enable students to comprehend the subject matter with ease. The objective of the book is to give hands-on experience and learning of global retail practices to the students of management studies. Key Features Thorough coverage of retailing in modern context, including e-retailing Case-studies, caselets and examples to make students industry-ready Bullet-point approach for key topics to highlight important information Graphics to generate students' interest and make learning easy

Full Product Details

Author:   Arunangshu Giri ,  Pradip Paul ,  Satakshi Chatterjee
Publisher:   PHI Learning
Imprint:   PHI Learning
Dimensions:   Width: 18.00cm , Height: 2.00cm , Length: 24.00cm
ISBN:  

9789390544226

ISBN 10:   939054422
Pages:   420
Publication Date:   28 February 2022
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   To order  
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.

Table of Contents

Preface Acknowledgements 1. Introduction to Retailing 2. Trends in Retailing 3. Retail Formats and Theories of Retail Development 4. Retail Organization and Management 5. Consumer Behavior in Retailing 6. Retail Strategy 7. Retail Location Management 8. Merchandise Planning 9. Category Management 10. Store Planning, Store Design, Layout and Visual Merchandising 11. Retail Economics and Financial Planning 12. Retail Pricing and Evaluation of Performance 13. Supply Chain Management in Retailing 14. Human Resource Management (HRM) in Retailing 15. Customer Service Management and Value Delivery through Retail Model 16. Retail Marketing, Advertising and Branding 17. Retail Selling 18. Retail Store Operations 19. Role of Technology and Changing Facets of Retail 20. Legal and Ethical Aspects of the Retail Business Index

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Author Information

Arunangshu Giri, Ph.D., is Associate Professor in the School of Management and Social Science, Haldia Institute of Technology, West Bengal. He is also Visiting Professor at Vidyasagar University, one of the eminent Universities in India. With more than a decade of experience in teaching postgraduate students, he has authored four books in the field of management and social science. Besides, he has published 69 research papers in peer-reviewed national and international journals, including Scopus index and is on the editorial board of various reputed national and international journals. Pradip Paul, Ph.D., is Senior Manager (Retail Sales) at Indian Oil Corporation Ltd., a diversified, integrated energy major Public Sector Enterprises. He has been working in the Retail Sales Department for last ten years. He has wide expertise in retail management starting from location management, outlet design, layout and development, branding, loyalty program, sales promotion, retail network effectiveness, retail automation, safety, marketing analytics, and research. Besides, he has gained vast experience in statutory, financial, and legal requirements of channel partner management. He has a number of research publications to his credit in peer-reviewed national and international journals including Scopus indexed. Satakshi Chatterjee is Assistant Professor, Haldia Institute of Management, West Bengal. With over five years of experience in research and teaching, she has authored 25 research papers in various international as well as national journals of repute including Scopus indexed journals. Also, she has authored three books on different subjects of management.

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