Overview

ENDORSED BY TOP INDUSTRY CEO's, THIS IS THE ONLY RESTAURANT GUIDE YOU WILL NEED TO SUCCEEED IN THE FOOD AND BEVERAGE INDUSTRY. 'A must-have for those entering the industry for the first time, a great reminder for a seasoned restaurateur of what makes a successful concept and a how-to guide on ensuring it lasts!' Alan Watts - President, Asia Pacific, Hilton 'If I could suggest one book to current and future restaurant professionals, it would be Restaurant Excellence.' Michael Ellis, former global director of the world-renowned Michelin Guides 'Should be required reading for all foodservice professionals' Mike Ferretti, CEO, The Great Harvest Bread Company 'A must-read for anyone in the business' Eric Lent, former senior vice president Upscale Brands, Restaurants & Bars, IHG Hotels and Resorts Worldwide Whether you're establishing your first restaurant, launching another franchise, welcoming guests to a luxury hotel dining experience, or sitting comfortably in the city's hottest F&B concept, Restaurant Excellence: The Ultimate Guide to Success in the Food & Beverage Industry provides expert advice to take your business to the next level and better serve your new and loyal customers. No matter your skill level, within these pages you'll find something to appeal, enlighten, and encourage. This book covers everything that culinary or hotel schools may not teach you! Industry-expert Marvin Alballi has worked his way through the ranks to become an award-winning food-and-beverage executive managing franchise chains, celebrity-chef restaurants, independent establishments, and global hotel F&B operations. His twenty-two years of international experience have equipped him with an expansive set of skills honed by overseeing everything from mom-and-pop diners to fine dining. Restaurant Excellence presents more than 300 pages of valuable and practical advice including contributions from twenty-eight respected food-service industry professionals, including top Chefs and CEOs such as Pierre Gagnaire, Jason Atherton, Andreas Caminada, Michael Ellis, and Michael Whiteman. Practical suggestions cover every essential topic for success in your restaurant including: Kitchen Management, Service and Hospitality, Team Training and Development, Leadership, Cost Discipline, Restaurant Design, Marketing, Revenue, Profitability and Interviews with top chefs and CEOs. Want to make a difference at your hotel, restaurant, or franchise company? Dive into Restaurant Excellence: The Ultimate Guide to Success in the Food and Beverage Industry and discover the perfect formula to restaurant success and fine-tune your business to reach its highest potential-with better management, better food, and better service.

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Reviews

"""Restaurant Excellence is a must-have for those entering the industry for the first time, a great reminder for a seasoned restaurateur of what makes a successful concept and a how-to guide on ensuring it lasts!"" Alan Watts - President, Asia Pacific, Hilton ""I have known Marvin Alballi professionally for several years, and I am thrilled to see his excellent new book, Restaurant Excellence, see the light of day. It is truly a unique how-to guide for all aspects of the restaurant industry, clearly written and easy to understand. If I could suggest one book to current and future restaurant professionals, it would be Restaurant Excellence."" Michael Ellis, co-founder and CEO of Passionomy.tv, former chief culinary officer at Jumeirah Hotels and Resorts, and former global director of the world renowned Michelin Guides ""I have known and worked with Marvin for close to ten years, and he is consistently excellent in his work. And this book is no exception. It is concise, thoughtful, and full of practical ideas you can use today. I highly recommend it."" Mike Ferretti, CEO, The Great Harvest Bread Company ""Knowing that Marvin is a passionate hospitality professional with integrity, experience, and a deep understanding of the industry, I couldn't wait to read his first book on hospitality management. And it didn't disappoint! It's a must-read for anyone who's serious about making a difference in restaurant hospitality. Written in a logical, thoughtful way, you won't want to put it down. It should be required reading for all foodservice professionals."" Warren Erhart, president at White Spot Restaurants ""The market is full of hospitality management books, but not many match the caliber of this comprehensive book. Culled from Marvin Alballi's personal experiences over time, it is a logical, practical guide to achieving success in restaurant management. He is a hospitality educator passionate and focused on instilling ought-to-know knowledge, and this book, rich with fail-safe tools, reliable tactics, and excellent tips, is a must-read for all contemplating entering the restaurant business or sustaining themselves successfully in this highly competitive space."" Sunjeh Raja, CEO and director, The International Centre for Culinary Arts (ICCA Dubai) ""With a lifetime of experience in restaurants and bars, Alballi invites us to more deeply understand the foodservice industry and offers a framework and practical advice on how to elevate and improve food and beverage experiences, operations, and teams. This is a must-read for anyone in the business."" Eric Lent, former senior vice president Upscale Brands, Restaurants & Bars, IHG Hotels and Resorts Worldwide ""Restaurant Excellence is an encyclopedia and resource that provides pragmatic, common sense, extremely valuable information, and practical advice on how to be successful in the restaurant and hospitality sectors. I recommend using it as your dictionary and a guide to achieve excellence in your operation. It is based on years of incredible food service experience by Marvin. Eat it up!!!!"" George Michel, former CEO Boston Market, former COO global markets of Brinker International, Former CEO of A&W Restaurants US, and former CEO of Johnny Rocket"

Restaurant Excellence is a must-have for those entering the industry for the first time, a great reminder for a seasoned restaurateur of what makes a successful concept and a how-to guide on ensuring it lasts! Alan Watts - President, Asia Pacific, Hilton I have known Marvin Alballi professionally for several years, and I am thrilled to see his excellent new book, Restaurant Excellence, see the light of day. It is truly a unique how-to guide for all aspects of the restaurant industry, clearly written and easy to understand. If I could suggest one book to current and future restaurant professionals, it would be Restaurant Excellence. Michael Ellis, co-founder and CEO of Passionomy.tv, former chief culinary officer at Jumeirah Hotels and Resorts, and former global director of the worldrenowned Michelin Guides I have known and worked with Marvin for close to ten years, and he is consistently excellent in his work. And this book is no exception. It is concise, thoughtful, and full of practical ideas you can use today. I highly recommend it. Mike Ferretti, CEO, The Great Harvest Bread Company Knowing that Marvin is a passionate hospitality professional with integrity, experience, and a deep understanding of the industry, I couldn't wait to read his first book on hospitality management. And it didn't disappoint! It's a must-read for anyone who's serious about making a difference in restaurant hospitality. Written in a logical, thoughtful way, you won't want to put it down. It should be required reading for all foodservice professionals. Warren Erhart, president at White Spot Restaurants The market is full of hospitality management books, but not many match the caliber of this comprehensive book. Culled from Marvin Alballi's personal experiences over time, it is a logical, practical guide to achieving success in restaurant management. He is a hospitality educator passionate and focused on instilling ought-to-know knowledge, and this book, rich with fail-safe tools, reliable tactics, and excellent tips, is a must-read for all contemplating entering the restaurant business or sustaining themselves successfully in this highly competitive space. Sunjeh Raja, CEO and director, The International Centre for Culinary Arts (ICCA Dubai) With a lifetime of experience in restaurants and bars, Alballi invites us to more deeply understand the foodservice industry and offers a framework and practical advice on how to elevate and improve food and beverage experiences, operations, and teams. This is a must-read for anyone in the business. Eric Lent, former senior vice president Upscale Brands, Restaurants & Bars, IHG Hotels and Resorts Worldwide Restaurant Excellence is an encyclopedia and resource that provides pragmatic, common sense, extremely valuable information, and practical advice on how to be successful in the restaurant and hospitality sectors. I recommend using it as your dictionary and a guide to achieve excellence in your operation. It is based on years of incredible food service experience by Marvin. Eat it up!!!! George Michel, former CEO Boston Market, former CEO, global markets, of Brinker International, CEO of A&W Restaurants US

"""Restaurant Excellence is a must-have for those entering the industry for the first time, a great reminder for a seasoned restaurateur of what makes a successful concept and a how-to guide on ensuring it lasts!"" Alan Watts - President, Asia Pacific, Hilton ""I have known Marvin Alballi professionally for several years, and I am thrilled to see his excellent new book, Restaurant Excellence, see the light of day. It is truly a unique how-to guide for all aspects of the restaurant industry, clearly written and easy to understand. If I could suggest one book to current and future restaurant professionals, it would be Restaurant Excellence."" Michael Ellis, former global director of the world renowned Michelin Guides ""I have known and worked with Marvin for close to ten years, and he is consistently excellent in his work. And this book is no exception. It is concise, thoughtful, and full of practical ideas you can use today. I highly recommend it."" Mike Ferretti, CEO, The Great Harvest Bread Company ""Knowing that Marvin is a passionate hospitality professional with integrity, experience, and a deep understanding of the industry, I couldn't wait to read his first book on hospitality management. And it didn't disappoint! It's a must-read for anyone who's serious about making a difference in restaurant hospitality. Written in a logical, thoughtful way, you won't want to put it down. It should be required reading for all foodservice professionals."" Warren Erhart, president at White Spot Restaurants ""The market is full of hospitality management books, but not many match the caliber of this comprehensive book. Culled from Marvin Alballi's personal experiences over time, it is a logical, practical guide to achieving success in restaurant management. He is a hospitality educator passionate and focused on instilling ought-to-know knowledge, and this book, rich with fail-safe tools, reliable tactics, and excellent tips, is a must-read for all contemplating entering the restaurant business or sustaining themselves successfully in this highly competitive space."" Sunjeh Raja, CEO and director, The International Centre for Culinary Arts (ICCA Dubai) ""With a lifetime of experience in restaurants and bars, Alballi invites us to more deeply understand the foodservice industry and offers a framework and practical advice on how to elevate and improve food and beverage experiences, operations, and teams. This is a must-read for anyone in the business."" Eric Lent, former senior vice president Upscale Brands, Restaurants & Bars, IHG Hotels and Resorts Worldwide ""Restaurant Excellence is an encyclopedia and resource that provides pragmatic, common sense, extremely valuable information, and practical advice on how to be successful in the restaurant and hospitality sectors. I recommend using it as your dictionary and a guide to achieve excellence in your operation. It is based on years of incredible food service experience by Marvin. Eat it up!!!!"" George Michel, former CEO Boston Market, former COO global markets of Brinker International, Former CEO of A&W Restaurants US, and former CEO of Johnny Rocket"

Author Information

Marvin Alballi is an award-winning food and beverage executive with twenty six years of international experience managing global franchise chains, celebrity-chef restaurants, independent establishments, and global hotel F&B operations. Marvin spent several years apiece with the InterContinental Hotels Group, for which he oversaw 745 restaurants and bars for 212 hotels overseas, and the Fortune 500 company Brinker International (Chili's Grill & Bar), which named him Operator of the Year. Marvin has also worked with the Burger King corporate office and led all of the western Canadian market. He has launched Caribou Coffee, Fuddruckers, Marble Slab Creamery, and Applebee's locations in international markets and worked for the award-winning Canadian chain White Spot. Marvin has consulted for several restaurant companies, including Boston Market, the Great Harvest Bread Co., Famoso Pizzeria, Cafe d'Arte, and many more top-tier brands. Additionally, Marvin delivers seminars and keynote speeches and offers consulting-both online and in person. Marvin, a Canadian citizen, currently lives with his wife and son in Dubai, UAE.

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