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9781322336633

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In Repositioning Reference: New Methods and New Services for a New Age, co-authors Laura Saunders, Lillian Rozaklis, and Eileen G. Abels respond to concerns about the future of reference services, given changes in technology and user behavior. In three well-documented chapters they explore the evolution of reference services, new services introduced in response to competitive pressures, and needed competencies and philosophies of service to accomplish a paradigm shift in reference services. This is followed by chapters highlighting specific examples of innovative services, the use of environmental scanning to identify opportunities for innovation, and models for change management and change leadership. The book will be a valuable resource for practitioners, educators, and students seeking to shape the future of reference services.--Linda C. Smith, Professor and Associate Dean for Academic Programs, University of Illinois at Urbana-Champaign

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Laura Saunders is an assistant professor at Simmons College Graduate School of Library and Information Science, where she teaches in the areas of user instruction, reference, intellectual freedom, and academic libraries. Her research interests include information literacy, assessment, and social justice aspects of information access and literacy. Lillian Rozaklis is an independent consultant in user research, learning analytics, and information services, with prior roles as a reference librarian in public libraries and as a research analyst in higher education. She received her Ph.D. in Information Studies from Drexel University's College of Information Science and Technology and an M.S. in Library and Information Science from Syracuse University's School of Information Studies. Eileen G. Abels is dean and professor at Simmons College Graduate School of Library and Information Science. Her primary teaching areas are reference, business information, and special libraries. Her research interests include information access, the future of libraries, and the future of library and information science education.

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