Overview

Most service businesses aren't built by design - they grow one client, one hire, and one complaint at a time until the chaos becomes unsustainable. In Repeatable, Sharon Tinberg Mingey reveals how documenting a clear, step - by- step process transforms unpredictable service into consistent results. Through real stories of hiring challenges, client expectations, and the daily pressure to deliver flawless work, she shows how growth without systems quickly breaks down - and how the right systems make it possible to scale without sacrificing quality, reputation, or sanity. If you want your business to grow without relying on memory, guesswork, or constant supervision, this book will show you how to build performance you can depend on.

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Sharon Tinberg Mingey is the founder of CleanSmart Academy and a recognized trainer in the residential cleaning industry. After acquiring a degree in Communications, she spent more than 20 years in the corporate world before co-founding The Upstairs Maid in Austin, Texas. By 2008, the company had grown to 754 repeat clients, cleaning 95 homes daily and generating $1.98 million in annual revenue. As the business expanded, Sharon developed structured, step-by-step systems that enabled teams to deliver consistent results at scale. After selling the company, she founded CleanSmart Academy to help service business owners reduce training time and grow through repeatableprocesses that protect both quality and profitability.

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