Overview

Throughout the text, boxes are used to highlight specific issues, concepts and search strategies that underlie contemporary reference services. Selected important sources for further reading are listed at the end of each chapter. This text presents the essential theory and practical knowledge necessary for an initial reference course. Its broad scope and organizational clarity should benefit students and practitioners alike.

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9781563086243

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?A very good revision of the previous edition. Intended for beginners, this is an excellent survey of the field that a practitioner would find useful.?-Journal of Academic Librarianship

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RICHARD E. BOPP, retired, was Associate Professor of Library Administration, University of Illinois, UrbanaChampaign. LINDA C. SMITH is Professor and Associate Dean, Graduate School of Library and Information Science, University of Illinois, UrbanaChampaign. She serves on the editorial board of Library Quarterly. She received the Isadore Gilbert MudgeR. R. Bowker Award for distinguished contribution to reference librarianship and was named a Distinguished Teacher/Scholar. She is also the 2004 recipient of the Beta Phi Mu Award for distinguished service to education for librarianship.

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