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9781783304301

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It offers clear explanations of a range of new technologies and other developing aspects of the business landscape, with which records managers need to be familiar if they are to engage successfully with co-workers and organizational executives...Many of its readers may consider it the most useful textbook on records management (or, if they prefer, 'records and information management') published in the English language in the last 10 or 15 years. -- Geoffrey Yeo * Taylor & Francis Online *

'It offers clear explanations of a range of new technologies and other developing aspects of the business landscape, with which records managers need to be familiar if they are to engage successfully with co-workers and organizational executives...Many of its readers may consider it the most useful textbook on records management (or, if they prefer, 'records and information management') published in the English language in the last 10 or 15 years.' -- Geoffrey Yeo * Taylor & Francis Online *

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Patricia C. Franks is an associate Professor in the School of Library and Information Science (SLIS) at San Jose State University in California, where she serves as the Master of Archives and Records Administration (MARA) Program Coordinator and the SLIS Internship Program Coordinator. Dr. Franks supervises virtual interns and teaches courses related to information organizations and management, archival studies, and records management. Her professional activities include working with ARMA International, most recently as Consensus Group Leader for both ANSI/ARMA 1-2011 Implications of Web-Based, Collaborative Technologies in Records Management and ARMA TR 21-2012 Using Social Media in Organizations.

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