Overview
Private, public, and voluntary organisations all provide services we either like to consume or require to lead a fulfilling and healthy life. As such, well-functioning service organisations are central to a productive and positive society. A central premise of this book is that, over time, customers come to negatively view service organisations. We have found, time and again, the failure to bring people together to achieve the purpose the organisation has been set up to accomplish is the reason customers of service organisations hold this negative view. This book is about establishing leadership designed to liberate people and organisations from stultifying systems and structures. It is about eliminating the waste caused by unclear objectives, arbitrary use of power, and the excessive levels of activity and effort found in many organisations. In short, we help progressive leaders understand and treat systemic causes of poor customer and employee experiences, unproductive activity, and unnecessary operational expense. What results is a productive and positively viewed organisation, that is better for customers, better for the organisation, and better for you and your colleagues. We offer guidance, using award-winning practical methods and leadership tools based upon a coherent and integrated theory of organisational behaviour underpinned by over 25 years of research and application in the field. The purpose of this book is to help you, as a progressive leader, to positively change your service organisation for the benefit of all.
Full Product Details
Author: David Joyce ,
Tim Banner
Publisher: Reconceive Pty Ltd
Imprint: Reconceive Pty Ltd
Dimensions:
Width: 15.20cm
, Height: 2.10cm
, Length: 22.90cm
Weight: 0.544kg
ISBN: 9780645174267
ISBN 10: 0645174262
Pages: 302
Publication Date: 20 June 2022
Audience:
General/trade
,
General
Format: Paperback
Publisher's Status: Active
Availability: Available To Order
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Author Information
"David Joyce has worked in senior roles in a variety of organisations from startups through to multinationals. As the author of ""Theories of Work: How we design and manage work"" and through his blog, which has been ranked as one of the world's top 100 organisational change blogs, David has become a thought-leader and well-known international public speaker. Tim Banner has consulted extensively in the public and private sectors in Australia and New Zealand, helping people to lead change in a range of organisations from local government to large multinationals. Previously, Tim spent 20 years in the UK within the Financial Services Industry."
