Overview

Honors not only those workers who died doing their jobs on September 11, but also the ones that soldiered through on that day and in the aftermath, tirelessly piecing back together the fragments of a shattered industry - and indeed a critical social and economic force - while putting aside their own fears and grief.

Full Product Details

Author:   Tom Murphy
Publisher:   HarperCollins Focus
Imprint:   Amacom
Dimensions:   Width: 5.80cm , Height: 0.90cm , Length: 8.70cm
Weight:   0.001kg
ISBN:  

9780814409091

ISBN 10:   0814409091
Pages:   224
Publication Date:   16 October 2006
Recommended Age:   15 years
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Introduction: THE KENNIFER BENCH 1 Book One That Day 7 Chapter One THE GLORY DAYS 9 Chapter Two SUE 15 Chapter Three MARIANNE AND JESUS 23 Chapter Four JOHN 28 Chapter Five KATHRYN 37 Chapter Six TONI AND MICHELLE 42 Chapter Seven SUE 46 Chapter Eight TONI, ROSEMARY, DEBBIE, AND KATHYRN 56 Chapter Nine MARK AND STEVE 63 Chapter Ten TERRI 69 Book Two After That Day 75 Chapter Eleven WHAT DO WE DO WITH THE SORROW? 77 Chapter Twelve TOM 84 Chapter Thirteen SUE 88 Chapter Fourteen ONEKA, SUE, AND BERNIE 94 Chapter Fifteen THE DCA GATHERING PLACE 103 Chapter Sixteen THE FIRST STEP 109 Book Three CLUES TO RECOVERY 115 Chapter Seventeen KATHRYN AND CHIC 117 Chapter Eighteen JOHN, ANNE, AND MARIANNE 125 Chapter Nineteen ANNE 130 Chapter Twenty MARK, JOAN, AND STEVE 134 Chapter Twenty-One UNSUNG HEROES 142 Chapter Twenty-Two DIRT THERAPY 149 Chapter Twenty-Three DO WHAT YOU LOVE 155 Book Four WHY WE FLY 165 Chapter Twenty-Four THE SPACE 167 Chapter Twenty-Five CAPTAIN OBVIOUS 175 Chapter Twenty-Six LETTING GO 184 Chapter Twenty-Seven KENNIFER'S BENCH 192 Chapter Twenty-Eight RECLAIMINGTHESKY.COM 201 Epilogue 209

Reviews

.. .a fascinating addition to the growing literature spawned by 9/11. -Seattle Post-Intelligencer .. . a great moving story about the aviation professionals whose sacrifice and service... have been previously overlooked. -In Flight USA Murphy's work is a great and moving story about the aviation professionals whose sacrifice and service as a result of the events and aftermath of Sept. 11 have been previously overlooked. -In Flight USA Magazine A must-have for current events fans. -Black Men magazine If you've worked for an airline in any capacity[...] you owe it to yourself to pick up this book. -Aviation for Women .. .a fascinating addition to the growing literature spawned by 9/11. - Seattle Post-Intelligencer .. . a great moving story about the aviation professionals whose sacrifice and service... have been previously overlooked. - In Flight USA Murphy's work is a great and moving story about the aviation professionals whose sacrifice and service as a result of the events and aftermath of Sept. 11 have been previously overlooked. - In Flight USA Magazine A must-have for current events fans. - Black Men magazine . ..a fascinating addition to the growing literature spawned by 9/11. - Seattle Post-Intelligencer . .. a great moving story about the aviation professionals whose sacrifice and service... have been previously overlooked. - In Flight USA If you've worked for an airline in any capacity[...] you owe it to yourself to pick up this book. - Aviation for Women A must-have for current events fans. - Black Men magazine Murphy's work is a great and moving story about the aviation professionals whose sacrifice and service as a result of the events and aftermath of Sept. 11 have been previously overlooked. - In Flight USA Magazine If you've worked for an airline in any capacity[...] you owe it to yourself to pick up this book. - Aviation for Women ... a great moving story about the aviation professionals whose sacrifice and service... have been previously overlooked. - In Flight USA ...a fascinating addition to the growing literature spawned by 9/11. - Seattle Post-Intelligencer .,. a great moving story about the aviation professionals whose sacrifice and service... have been previously overlooked. - In Flight USA A must-have for current events fans. - Black Men magazine Murphy's work is a great and moving story about the aviation professionals whose sacrifice and service as a result of the events and aftermath of Sept. 11 have been previously overlooked. - In Flight USA Magazine If you've worked for an airline in any capacity[...] you owe it to yourself to pick up this book. - Aviation for Women .,. a fascinating addition to the growing literature spawned by 9/11. - Seattle Post-Intelligencer

<p> Murphy's work is a great and moving story about the aviation professionals whose sacrifice and service as a result of the events and aftermath of Sept. 11 have been previously overlooked. <p> - In Flight USA Magazine

<p> If you&#8217;ve worked for an airline in any capacity[&#8230;] you owe it to yourself to pick up this book. <p> - Aviation for Women

Author Information

Tom Murphy has been an aviation industry trainer for 20 years and is president of The Service Institute. For the last few years, he has focused primarily on helping thousands of air travel professionals and their families recover in the wake of the September 11th attacks. Through the Airport Ambassador Program, the author provides customer service training for everyone from senior managers of airports and airlines, to baggage handlers, to flight attendants, to airport sanitation workers. He has personally trained 30,000 people over 10 years in airports across the country.

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