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Gregg Young has helped companies improve quality, increase profits, and develop successful new products in his capacity as President and Founder of Young Associates, Inc. (http: //youngassocinc.com) He has spent over 30 years solving problems, leading problem solving, and teaching problem solving to others in both large corporations and small businesses. He experienced both their successes and frustrations, so he studied dozens of problem solving processes searching for best practices. His discovery of one best practice approach sparked his passion to share this knowledge, so companies everywhere can achieve maximum effectiveness and make Zero Defects a reality. When the Japanese shifted their education focus from Memorization to Problem Solving, it inspired Gregg to share the best practice Reasoning Backwards approach with students, so they can leave school already knowing how to solve problems effectively. You can contact him at gregg@youngassocinc.com

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