Overview

Organizations make thousands of automated, operational decisions every week-from targeted pricing of products to determining which customers get automatic approval, from customizing website navigation and content to satisfying regulatory mandates. How well they make these decisions drives their profitability, makes or breaks their reputation and powers customer satisfaction. How these decisions are made is one of a company's most important assets. All too often these decisions are not explicitly managed, assessed or even visible to the company's business experts. Instead they are buried in the company's software code and policy manuals, where they are hidden from view and may even be contradictory. Decision modeling gives you the power to change this, to make your organization's decisions transparent, agile and scalable.

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Reviews

"This comprehensive and incredibly useful book offers a wealth of practical advice to anyone interested in decision management and its potential to improve enterprise applications. Using a blend of user case studies, patterns, best practices and pragmatic techniques, ""Real-World Decision Modeling with DMN"" shows you how to discover, model, analyze and design the critical decisions that drive your business! -David Herring, Manager of BPM & ODM Delivery at Kaiser Permanente. Well written and very impressive in its scope. -Alan Fish, Principal Consultant, Decision Solutions, FICO and author of ""Knowledge Automation: How to Implement Decision Management in Business Processes"". If you are looking for a complete treatise on decisions, look no further. Even though you end up in decision modeling and Decision Modeling Notation (DMN), you are treated to all the aspects of decisions explained with great care and clarity. This is a greatly needed book that will be studied by decision managers and practitioners for the next decade or more. It will end up on my physical and logical bookshelves. -Jim Sinur, Vice President and Research Fellow, Aragon Research. Written by two of the foremost experts in decision management, this book provides an extensive exploration of business decisions and how they are used in modern digital organizations. Taylor and Purchase distill for us the why, how, when and where to apply decision modeling in order to specify business decisions that are effective. Going beyond just an introduction to the Decision Model and Notation (DMN), the authors position this standard with respect to other well established standard notations such as BPMN. This is truly a first comprehensive handbook of decision management. -Denis Gagne, Chair of BPMN MIWG, CEO & CTO at Trisotech. This book contains a wealth of knowledge and brings together the expertise of two decision management & modeling authorities. It is written by and for professionals, and I particularly like the numerous real-world experiences, best practices, misconceptions, patterns and business examples. At the same time, because the Decision Model and Notation (DMN) standard is used throughout the book, it is also a full and readable description of all aspects of the standard. All well elaborated and clearly explained. A must read. -Jan Vanthienen, Professor Emeritus of Information Management, Business Information Systems Group, KU Leuven (Belgium), Pioneer of Decision Table Theory and Long Term Contributor to Business Rules, Decisions, Validation and Verification Research. I highly recommend this book to anyone who is interested in Decision Management and especially decision modeling. The authors use their knowledge and industry experience to explain, both generally and in detail, why you cannot neglect decision management and modeling for business or IT development. The great value of the book is the comprehensive insight into decision modeling and the DMN standard, grounded in real-world cases. It works as a text book and for newcomers to Decision Management. -Odd Steen, Associate Professor, Department of Informatics, Lund University. A comprehensive and very readable treatment of the subject, covering both the theory and practical application of DMN, and illustrated with plenty of examples and advanced techniques. An invaluable companion. -Jolyon Cox, Development Director, RapidGen Software Ltd."

Author Information

"James Taylor first came up with the phrase ""Decision Management"" in 2002. He has been focusing on the approach and the supporting technology stack for nearly 25 years and he is almost certainly the best-known proponent of the approach. While working at FICO he wrote a book on the topic with Neil Raden. Since then he has written Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics (IBM Press, 2012) and Digital Decisioning: Using Decision Management to Deliver Business Impact from Artificial Intelligence (JTonEDM Press, 2019), dozens of articles and white papers and several book chapters expanding and developing the core concepts. One of the original submitters of the Decision Model and Notation standard, he has been using decision modeling on client projects since 2011. He has designed and written effective development methodologies and developed several modeling tools, including one based on DMN - DecisionsFirst Modeler. As the founder of Decision Management Solutions, he works with clients to help them implement Decision Management and Decision Modeling so they can create more agile systems, operationalize their machine learning investments and successfully adopt AI. Jan Purchase has been working in investment banking for 25 years, the last 20 of which he has focused exclusively on the use of business decisions, decision modeling (in DMN), business rules and the integration of artificial intelligence (including machine learning) with business decisions. He is a founder of Lux Magi Ltd, a company specializing in delivering the benefits of these concepts to financial organizations, as well as providing training and mentoring in their use. Lux Magi has applied decision modeling and artificial intelligence to automate financial compliance, insurance pricing, capital markets risk management and environmental monitoring. In 2021, Lux Magi was one of the first companies to pioneer the integration of large language models and decision modeling for corporate fact checking. Jan has maintained a blog 'Decision Management for Finance' since 2010, highlighting the practical lessons learned from applying decision modeling and machine learning at scale and providing useful feedback to clients and vendor partners. He has published many white papers, hosted multiple webinars and chaired public coaching sessions on the application of decision modeling and artificial intelligence to problems in finance."

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