Raving Fans: A Revolutionary Approach to Customer Service
Author:   Kenneth Blanchard ,  Sheldon Bowles ,  Rick Adamson ,  Kate Borges
Publisher:   Random House USA Inc
Edition:   Abridged edition
ISBN:  

9780739309537


Pages:   1
Publication Date:   13 January 2004
Format:   Audio  Audio Format
Availability:   In Print   Availability explained
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Raving Fans: A Revolutionary Approach to Customer Service


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Overview

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Full Product Details

Author:   Kenneth Blanchard ,  Sheldon Bowles ,  Rick Adamson ,  Kate Borges
Publisher:   Random House USA Inc
Imprint:   Random House US Audio
Edition:   Abridged edition
Dimensions:   Width: 12.90cm , Height: 1.50cm , Length: 14.90cm
Weight:   0.091kg
ISBN:  

9780739309537


ISBN 10:   0739309536
Pages:   1
Publication Date:   13 January 2004
Audience:   General/trade ,  Professional and scholarly ,  General ,  Professional & Vocational
Format:   Audio
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.He is the co-author of The One Minute Manager and eleven other bestselling books. Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation. The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.

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