Overview

Solo practitioners and small consulting firms often cannot use metrics to their advantage because they do not have training or technology to easily calculate their metrics. Larger service providers often have dashboards with many metrics, but leaders do not have an understanding of the implications of the metrics and their interrelationships. This book describes the most useful metrics for consultants, freelancers, and service providers. Many of these metrics are applicable for the solo practices as well as large organizations. The book also discusses when action in warranted, and when changes in business processes based on variation in metrics would be deleterious. With this knowledge, you can track applicable metrics for your practice and how to use them to be more profitable. R code for modeling your organization is provided.

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